Establish a genuine relationship
with Messages On Hold.
Have you given any thought to what your customers are listening to while they are on hold and how that can impact your company’s operations? You’ll sound better and sell more if you use messages on hold.
At the point of sale, your clients will receive the appropriate message when they call. You’re creating a world of potential for your consumers and your business each time you hit the hold button.
Why Message On Hold?
Enhance Professionalism
Message On Hold adds a touch of professionalism to your business, offering a polished and organized image to callers while they wait.
Inform and Educate
Use the on-hold time to inform customers about your latest products, services, or promotions, keeping them engaged and updated.
Reduce Caller Frustration
Minimize caller frustration by providing valuable information or entertainment during wait times, ensuring a positive customer experience.
Build Brand Identity
Utilize Message On Hold to reinforce your brand identity, conveying your company's values, mission, and unique selling points to callers.
Maximize Marketing Impact
Turn on-hold time into a marketing opportunity by strategically placing key messages that align with your overall marketing strategy.
Cross-Sell and Upsell
Capitalize on the opportunity to cross-sell or upsell by subtly promoting additional products or services while customers wait on the line.
Compliance and Legal Notices:
Ensure compliance with regulations by using Message On Hold to communicate important legal or compliance information to callers.
Capture Customer Attention
Keep callers engaged with interesting and relevant content, preventing them from hanging up and potentially losing business.
Customize for Seasons or Events
Tailor on-hold messages to reflect seasonal promotions, holidays, or special events, demonstrating your business's adaptability and relevance.
Improve Customer Experience
Enhance the overall customer experience by offering a more informative, entertaining, and engaging on-hold experience, showcasing your commitment to customer satisfaction.
Benefits of On Held Message
- “When offered On Hold Messaging, callers stay on the line up to 25% longer than when faced with dead air or background music, and up to 17% longer than when listening to radio.”
- “Holds are used on more than 70% of business calls in Australia.” – AT&T
- “88% of callers preferred On Hold Messages to other options.”
“Offering information while a caller is on hold leads to a 40% increase in caller retention, a 15% increase in inquiries, and a 12% direct increase for goods and services discussed during the call.” – US West Communications Research
WHY CHOOSE MESSAGE ON HOLD with AussieNBN?
Elevate your caller experience with AussieNBN’s Message On Hold service – where every moment of silence becomes an opportunity to engage, inform, and captivate your audience. Choose AussieNBN for a seamless blend of professionalism and creativity, ensuring that your callers are treated to a unique and engaging journey while waiting. Our tailored messages not only keep your customers entertained but also convey your brand personality, reinforcing your message with every pause. Transform idle wait times into valuable interactions – because at AussieNBN, we believe in turning silence into an opportunity to leave a lasting impression.